Volume 44, Issue 1, January 2014

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Table of Contents


Conceptual Paper Proposing the 'Vishvas – Valleti Consumer Empowerment Model'  | 
Radhika Jade Vishvas, Murugaiah Valleti 5-21
Total views: 192
Determinants of Consumers' Perceived Risk in Online Shopping : A Study  | 
Priyanka Sinha, Saumya Singh 22-32
Total views: 970
Customer Service and Customer Retention in Ghana's Banking Sector: The Case of SG SSB Bank (Societe Generale, Ghana)  | 
Robert K. Dzogbenuku, Godson K. Ahiabor, George K. Amoako 33-43
Total views: 262
A Study of Channel Member Satisfaction and Ensuing Commitment in International and Domestic Pharmaceutical Distribution Channels  | 
Reeva Paul 44-55
Total views: 524