DESHPANDE, Priya. Service Quality Perspectives and Satisfaction in Health Care Systems-A study of select hospitals in Hyderabad. Indian Journal of Marketing, [S. l.], v. 36, n. 4, 2006. Disponível em: https://indianjournalofmarketing.com/index.php/ijom/article/view/34311. Acesso em: 19 jan. 2026.