J. O., Adetayo; APOLLOS, Emerah Ajevata. An Overview of Service Delivery and Customer Satisfaction in the Telecommunications Industry in Nigeria. Indian Journal of Marketing, [S. l.], v. 43, n. 8, p. 14–22, 2013. DOI: 10.17010/ijom/2013/v43/i8/36318. Disponível em: https://indianjournalofmarketing.com/index.php/ijom/article/view/36318. Acesso em: 30 aug. 2025.