SHARMA, Siddharth; VERMA, Rajesh. Extent of Service Quality in Commercial Banks in Punjab. Indian Journal of Marketing, [S. l.], v. 45, n. 10, p. 36–48, 2015. DOI: 10.17010/ijom/2015/v45/i10/79797. Disponível em: https://indianjournalofmarketing.com/index.php/ijom/article/view/79797. Acesso em: 21 oct. 2025.