PAPPACHAN, Joemon; KOSHY, Moli P. Attribute - Level Performance Dimensions of Airline Service Quality: A Factor Analysis Approach. Indian Journal of Marketing, [S. l.], v. 44, n. 8, p. 7–20, 2014. DOI: 10.17010/ijom/2014/v44/i8/80125. Disponível em: https://indianjournalofmarketing.com/index.php/ijom/article/view/80125. Acesso em: 17 sep. 2025.