CHAVADI, Chandan A.; HIREMATH, Chetan V.; HYDERABAD, Raju L. Customer Loyalty Appraisal Based on Store Characteristics: An Alternative Approach. Indian Journal of Marketing, [S. l.], v. 44, n. 5, p. 18–29, 2014. DOI: 10.17010/ijom/2014/v44/i5/80375. Disponível em: https://indianjournalofmarketing.com/index.php/ijom/article/view/80375. Acesso em: 10 oct. 2025.