RAJESWARI, S.; SRINIVASULU, Yarlagadda; THIYAGARAJAN, S. Service Quality in the Telecommunication Industry: Analysis with Special Reference to DSL Services. Indian Journal of Marketing, [S. l.], v. 46, n. 2, p. 7–21, 2016. DOI: 10.17010/ijom/2016/v46/i2/87245. Disponível em: https://indianjournalofmarketing.com/index.php/ijom/article/view/87245. Acesso em: 9 oct. 2025.