SRIVASTAV, Garima; MITTAL, Arun. Impact of Internet Banking on Customer Satisfaction in Private and Public Sector Banks. Indian Journal of Marketing, [S. l.], v. 46, n. 2, p. 36–49, 2016. DOI: 10.17010/ijom/2016/v46/i2/87252. Disponível em: https://indianjournalofmarketing.com/index.php/ijom/article/view/87252. Acesso em: 9 oct. 2025.