PANDA, Rajesh; SWAR, Biranchi Narayan. Customer Expectations and Performance of Banks : An Empirical Analysis. Indian Journal of Marketing, [S. l.], v. 46, n. 8, p. 25–36, 2016. DOI: 10.17010/ijom/2016/v46/i8/99292. Disponível em: https://indianjournalofmarketing.com/index.php/ijom/article/view/99292. Acesso em: 9 oct. 2025.