CHANDEL, Ajay; VIJ, Rohit. E-Banking Service Quality: A Scale Development and Validation Attempt. Indian Journal of Marketing, [S. l.], v. 49, n. 9, p. 23–41, 2019. DOI: 10.17010/ijom/2019/v49/i9/146938. Disponível em: https://indianjournalofmarketing.com/index.php/ijom/article/view/146938. Acesso em: 9 oct. 2025.