MAHADEVAN, Kala; JOSHI, Sujata. Impact of E-Service Quality Dimensions on Customer Satisfaction and Loyalty in Online Apparel Shopping in India. Indian Journal of Marketing, [S. l.], v. 52, n. 12, p. 20–38, 2022. DOI: 10.17010/ijom/2022/v52/i12/172560. Disponível em: https://indianjournalofmarketing.com/index.php/ijom/article/view/172560. Acesso em: 9 oct. 2025.