BANERJEE, Padmakali; BANERJEE, Prabuddha. Deciphering Assorted Findings on Marketer Transgression Linked to Service Recovery Paradox. Indian Journal of Marketing, [S. l.], v. 42, n. 11, p. 22–29, 2012. Disponível em: https://indianjournalofmarketing.com/index.php/ijom/article/view/37626. Acesso em: 29 nov. 2025.