ANANTH, A.; ARULRAJ, A. A Study on Banking Service Quality in Nagapattinam District, Tamil Nadu. Indian Journal of Marketing, [S. l.], v. 41, n. 2, p. 3–14, 2011. Disponível em: https://indianjournalofmarketing.com/index.php/ijom/article/view/37632. Acesso em: 10 oct. 2025.