SHIL, Nikhil Chandra; MUZAKKEERUL HUDA, M. Explicating Customer Satisfaction:A Survey on Private Commercial Banks. Indian Journal of Marketing, [S. l.], v. 41, n. 4, p. 46–55, 2011. Disponível em: https://indianjournalofmarketing.com/index.php/ijom/article/view/37660. Acesso em: 10 oct. 2025.