PHADKE, Suniti K. Consequences of Service Quality Linkage - An Insight from an Empirical Investigation in Higher Education. Indian Journal of Marketing, [S. l.], v. 41, n. 8, p. 11–19, 2011. Disponível em: https://indianjournalofmarketing.com/index.php/ijom/article/view/37694. Acesso em: 10 oct. 2025.