Yousaf, Anish, Neelika Arora, and Anil Gupta. “Determinants of Customer Satisfaction in Context of Retail Malls: Empirical Evidence from India”. Indian Journal of Marketing 45, no. 11 (November 1, 2015): 42–56. Accessed October 9, 2025. https://indianjournalofmarketing.com/index.php/ijom/article/view/81880.