Analyzing the Role of Brand Relationship Dimensions in the Development of Brand Community

Authors

  •   Prafulla Arjun Pawar Professor and Head, Department of Management Sciences, Savitribai Phule Pune University, Pune - 411 007, Maharashtra
  •   Umesh Raut Research Fellow, Department of Management Sciences, Savitribai Phule Pune University, Pune - 411 007, Maharashtra

DOI:

https://doi.org/10.17010/ijom/2019/v49/i7/145401

Keywords:

Brand Community

, Brand Loyalty, Brand Attachment, Brand Engagement, Brand Relationship.

Paper Submission Date

, January 15, 2018, Paper sent back for Revision, May 28, 2019, Paper Acceptance Date, June 8, 2019.

Abstract

The development of society proficiently acts as a sign of value creation for the formation of new communities and yields fruitful social arrangements. Usually, these communities are constructed through common concerns and shared values. This paper aimed to explore the role of brand relationship dimensions in the development and enrichment of brand community. The present study also analyzed what a brand community is and examined its importance in brand management. The significance of this research extended with providing a base for the understanding of the consumer - brand relationship, which acts as a crucial tool for the development and enhancement of a brand community. The approach involved the findings of the brand community construct roots and building an association between consumer brand relationship dimensions and brand community. The research focused on the modern concept of marketing domain that is brand community and providing an indepth theoretical base to comprehend the brand community construct with consumer brand relationship dimensions. Methodologically, this research tested the reliability and validity of all latent constructs of the study. The study performed multiple regression analysis to understand the role of brand relationship dimensions in the development and empowerment of a brand community. The results of the study confirmed that the brand relationship dimensions, including brand loyalty, brand attachment, and brand engagement positively affected the development and enhancement of brand community; however, the role of each dimension was found to be variable. The findings of this study provided significant implications to academicians and managers.

Downloads

Download data is not yet available.

Downloads

Published

2019-07-31

How to Cite

Pawar, P. A., & Raut, U. (2019). Analyzing the Role of Brand Relationship Dimensions in the Development of Brand Community. Indian Journal of Marketing, 49(7), 7–18. https://doi.org/10.17010/ijom/2019/v49/i7/145401

Issue

Section

Articles

References

Acosta, P. M., & Devasagayam, R. (2010). Brand cult : Extending the notion of brand communities. The Marketing Management Journal, 20 (1), 165-176.

Agarwal, P. K., Kumar, P., & Gupta, S. (2011). Analysis of the relationship between brand loyalty and market share: A comparative study of durable and non-durable products in Delhi. Indian Journal of Marketing, 42 (6), 53-61.

Ahmad, A., & Thyagaraj, K. S. (2015). Impact of brand personality on brand equity : The role of brand trust, brand attachment, and brand commitment. Indian Journal of Marketing, 45(5), 14-26. http://dx.doi.org/10.1108/01443330710757230

Algesheimer, R., Dholakia, U. M., & Herrmann, A. (2005). The social influence of brand community: Evidence from European car clubs. Journal of Marketing, 69 (3), 19-34.

Avery, J. (2012). Defending the markers of masculinity: Consumer resistance to brand gender-bending. International Journal of Research in Marketing, 29 (4), 322-336.

Baldus, B., Voorhees, C., & Calantone, R. (2015). Online brand community engagement: Scale development and validation. Journal of Business Research, 68 (5), 978-985.

Brodie, R. J., Ilic, A., Juric, B., & Hollebeek, L. (2013). Consumer engagement in a virtual brand community: An exploratory analysis . Journal of Business Research , 66 (1) , 105-114. http://dx.doi.org/10.1016/j.jbusres.2011.07.029

Brogi, S., Calabrese, A., Campisi, D., Capece, G., Costa, R., & Di Pillo, F. (2013). The effects of online brand communities on brand equity in the luxury fashion industry. International Journal of Engineering Business Management, 5, 1-9. doi:http://dx.doi.org/10.5772/56854

Burgh-Woodman, H. D., & Brace-Govan, J. (2007). We do not live to buy: Why subcultures are different from brand communities and the meaning for marketing discourse. International Journal of Sociology and Social Policy, 27 (5/6), 193-207. http://dx.doi.org/10.1108/01443330710757230

Evans, D. (2008). Social media marketing: An hour a day. Indianapolis, Ind: Wiley.

Felix, R. (2012). Brand communities for mainstream brands: The example of the Yamaha R1 brand community. Journal of Consumer Marketing, 29 (3), 225-232. http://dx.doi.org/10.1108/07363761211221756

Fournier, S., & Lee, L. (2009). Getting brand communities right. Harvard Business Review, 3, 105-111.

George, A. P., & Govindan, Y. (2015). Antecedents of repurchase intention: The case of private label brands in Kerala. Indian Journal of Marketing, 45 (4), 17-31. http://dx.doi.org/10.17010/ijom/2015/v45/i4/79957

Giep, F., & Moriarty, S. (2009). The science and art of branding. Armonk, New York : M.E. Sharpe.

Hegmon, M. (2002). Concepts of community in archaeological research. In M. D. Varien & R. H. Wilshusen (eds.), Seeking the center place : Archaeology and ancient communities in the Mesa Verde region (pp. 263-279). Salt Lake City (UT) : University of Utah Press.

Hollebeek, L.D., Glynn, M.S., & Brodie, R.J. (2014). Consumer brand engagement in social media : Conceptualization, scale development and validation. Journal of Interactive Marketing, 28(2), 149-165.

Hood, E. A., & Berger, P. D. (2017). Exploring brand attachment in conjunction with attachment styles and need to belong. Indian Journal of Marketing, 47 (4), 8-18. http://dx.doi.org/10.17010/ijom/2017/v47/i4/112678

Hur, W.-M., Ahn, K.-H., & Kim, M. (2011). Building brand loyalty through managing brand community commitment. Management Decision, 49 (7), 1194-1213. http://dx.doi.org/10.1108/00251741111151217

James, P. (2006). Globalism, nationalism, tribalism: Bringing theory back in. London : Sage Publications Ltd.

Jana, A., & Chandra, B. (2016). Role of brand image and switching cost on customer satisfaction-loyalty dyadic in the mid-market hotel sector . Indian Journal of Marketing, 46 (9), 35-52. http://dx.doi.org/10.17010/ijom/2016/v46/i9/101040

Jang, H., Olfman, L., Ko, I., Koh, J., & Kim, K. (2008). The influence of online brand community characteristics on community commitment and brand loyalty. International Journal of Electronic Commerce, 12(3), 57-80.

Kamalaveni, D. K., Rajalakshmi, S., & Kalaiselvi, S. (2008). Brand loyalty of women consumers with respect to FMCGs. Indian Journal of Marketing, 38 (9), 44-51.

Kandpal, A., & Patra, S. K. (2013). Brand building in the era of mobility and emergence of 'new imagined communities': A conceptual analysis. Indian Journal of Marketing, 43(11), 24-29. http://dx.doi.org/10.17010/ijom/2013/v43/i11/80505

Kanimozhi, N., & Jayakumar, A. (2010). A study on brand loyalty about oats users with special reference to Salem Town, Tamil Nadu. Indian Journal of Marketing, 40 (12), 38-46.

Keller, K. (2001). Building customer-based brand equity: A blueprint for creating strong brands. Marketing Management, 10 (2), 15-19.

Keller, K. (2013). Strategic brand management (4th ed.). England : Pearson Education Limited.

Kumar, M. R., & Narayanan, A. G. (2017). Assessing the loyalty of shoppers of attire multi-brand outlets: A research study. Indian Journal of Marketing, 47 (9), 7-22. doi:10.17010/ijom/2017/v47/i9/118090

Kumar, B., & Gogoi, M. (2011). A case study on consumers buying behavior and brand loyalty with regard to processed liquid packed milk in Guwahati, Assam. Indian Journal of Marketing, 41 (5), 48-52.

Kumar, S. S., & Menon, R. P. (2017). Brand loyalty of customers in smartphone brands. Indian Journal of Marketing, 47 (3), 8-15. http://dx.doi.org/10.17010/ijom/2017/v47/i3/111417

Laroche, M., Habibi, M. R., Richard, M.-O., & Sankaranarayanan, R. (2012). The effects of social media based brand communities on brand community markers, value creation practices, brand trust and brand loyalty. Computers in Human Behavior, 28 (5), 1755-1767.

Lee, H. J., Lee, D.-H., Taylor, C. R., & Lee, J.-H. (2011). Do online brand communities help build and maintain relationships with consumers ? A network theory approach. Journal of Brand Management, 19 (3), 213-227.

Marzocchi, G., Morandin, G., & Bergami, M. (2013). Brand communities: Loyal to the community or the brand? European Journal of Marketing, 47 (1/2), 93-114. dhttp://dx.doi.org/10.1108/03090561311285475

McAlexander, J. H., Schouten, J. W., & Koenig, H. F. (2002). Building brand community. Journal of Marketing, 66 (1), 38-54.

Mukherjee, S., & Shivani, S. (2013). Influence of physical evidence on service brand image dimensions and brand equity. Indian Journal of Marketing, 43 (6), 15-28. http://dx.doi.org/10.17010/ijom/2013/v43/i6/36389

Muniz, A., & Guinn, T. (2001). Brand community. Journal of Consumer Research, 27 (4), 412-432.

Nandi, S., & Pattanayak, J. K. (2015). Brand loyalty and switching: An empirical study on mobile phone usage among young Indian adults. Indian Journal of Marketing, 45 (3), 39-53. http://dx.doi.org/10.17010/ijom/2015/v45/i3/79966

Ouwersloot, H., & Odekerken-Schröder, G. (2008). Whos who in brand communities-and why? European Journal of Marketing, 42 (5/6), 571-585. http://dx.doi.org/10.1108/03090560810862516

Pandey, M. (2009). Baba Ramdev : A cult brand in the making. Indian Journal of Marketing, 39 (1), 20-24.

Park, J. H., & Mcmillan, S. (2015). Typology of online brand communities: An examination of South Korean automobile online brand communities. Journal of Promotion Management, 21 (2), 143-162.

Raut, U. (2015). A study of brand loyalty and its association with demographics of consumers : Evidence from the cell phone market in India. The IUP Journal of Brand Management, 12 (3), 30-44.

Raut, U., & Brito, P. (2014). An analysis of brand relationship with the perceptive of customer based brand equity pyramid. FEP-Working Papers-University of Porto-Portugal, 2 (526), 1-19.

Raut, U. R., & Pawar, P. A. (2015). When consumer demographics play a vital role: Brand relationship approach. Vishwakarma Business Review, 5 (1), 87-98.

Rawat, J. (2014). Emotional association with a brand: A link that lasts in consumers' memory through experience. Indian Journal of Marketing, 44 (10), 51-59. http://dx.doi.org/10.17010/ijom/2014/v44/i10/80118

Schau, H. J., & Muniz Jr., A. M. (2002). Brand communities and personal identities: Negotiations in cyberspace. In, S. M. Broniarczyk & K. Nakamoto (eds.), NA-Advances in consumer research (Vol. 29, pp. 344-349). Valdosta, GA : Association for Consumer Research.

Schau, H. J., Muñiz, A. M., & Arnould, E. J. (2009). How brand community practices create value. Journal of Marketing, 73 (5), 30-51. doi:10.1509/jmkg.73.5.30

Schivinski, B., Christodoulides, G., & Dabrowski, D. (2016). Measuring consumers' engagement with brand-related social-media content. Journal of Advertising Research, 56 (1), 64-80.

Schouten, J. W., McAlexander, J. H., & Koenig, H. F. (2007). Transcendent customer experience and brand community. Journal of the Academy of Marketing Science, 35 (3), 357-368. doi:http://dx.doi.org/10.1007/s11747-0070034-4

Shashikala, R., & Suresh, A. M. (2013). Measuring customer based brand equity using Aaker's model. Indian Journal of Marketing, 43 (3), 5-13. http://dx.doi.org/10.17010/ijom/2013/v43/i3/36366

Shetty, V. S. (2010). Existence of brand loyalty-A myth or a reality? Indian Journal of Marketing, 40 (4), 50-54.

Singh, B. (2018). Conceptualization and measurement of consumer based brand equity for airlines. Indian Journal of Marketing, 48 (9), 7-25. doi:10.17010/ijom/2018/v48/i9/131436

Sprott, D., Czellar, S., & Spangenberg, E. (2009). The importance of a general measure of brand engagement on market behavior : Development and validation of a scale. Journal of Marketing Research, 46 (1), 92-104.

Sreejith, R., & Suresh, K. (2017). The Patanjali marketing sutra-An exploratory analysis of brand experience, personality, satisfaction, and loyalty in the FMCG space. Indian Journal of Marketing, 47 (9), 36-48. http://dx.doi.org/10.17010/ijom/2017/v47/i9/118092

Srivastava, M. (2016). A study of determinants of brand loyalty in cosmetics for women consumers of Pune city using path analysis via regression. Indian Journal of Marketing, 46 (6), 33-50 . http://dx.doi.org/10.17010/ijom/2016/v46/i6/94845

Stokburger-Sauer, N. (2010). Brand community : Drivers and outcomes. Psychology and Marketing, 27(4), 347-368. http://dx.doi.org/10.1002/mar.20335

Sumbly, Y., & Siraj, S. (2019). Brand experience-A systematic review and research agenda. Indian Journal of Marketing, 49 (5), 33-48. doi:10.17010/ijom/2019/v49/i5/144023

Thompson, C. J., & Coskuner-Balli, G. (2007). Countervailing market responses to corporate co-optation and the ideological recruitment of consumption communities : Table 1. Journal of Consumer Research, 34 (2), 135-152. http://dx.doi.org/10.1086/519143

Tonnies, F. (2017). Community and society (1st ed.). New York : Routledge.

Trehan, K., & Gupta, A. (2015). Brands explore human relationships for consumer engagement: A critical analysis of television advertising in India. Indian Journal of Marketing, 45(12), 32-46. http://dx.doi.org/10.17010/ijom/2015/v45/i12/84010

Tsai, W.-H. S., & Men, L. R. (2013). Motivations and antecedents of consumer engagement with brand pages on social networking sites. Journal of Interactive Advertising, 13 (2), 76-87.

Wirtz, J., Ambtman, A. D., Bloemer, J., Horváth, C., Ramaseshan, B., Klundert, J. V., Canli, Z. G., & Kandampully, J. (2013). Managing brands and customer engagement in online brand communities. Journal of Service Management, 24 (3), 223-244.

Zaglia, M. E. (2013). Brand communities embedded in social networks. Journal of Business Research, 66 (2), 216-223.